Access to Services -SUDS

Call 530-621-6290 and press #5 during business hours to request treatment services or call the 24/7 Substance Use Treatment Access Line 1-800-929-1955.

24-Hour County Crisis Line
Mental Health and Substance Use Crisis
Mobile Crisis Team
(530) 622-3345
For any other emergency call 911

How Do I Know If I Need Help?

Many people have difficult times in life and may experience substance use problems. The most important thing to remember when asking yourself if you need professional help is to trust yourself. If you are concerned about your own substance use or of someone else in your life the best thing to do is to reach out for help.

Confidentiality

In the substance abuse field, confidentiality is governed by federal law (42 U.S.C. § 290dd-2) and regulations (42 CFR Part 2) that outlines under what limited circumstances information about the client's treatment may be disclosed, with and without the client's consent. 42 CFR Part 2 applies to all records relating to the identity, diagnosis, prognosis, or treatment of any patient in a substance abuse program that is conducted, regulated, or directly or indirectly assisted by any department or agency of the United States.

What If I Have a Problem with My Treatment?

If you have an issue with the treatment services you are provided, at any time, you may file what is called a grievance.

Grievance Procedures & Forms

• Grievance Procedures - English(PDF, 187KB)
• Grievance Procedures - Spanish(PDF, 184KB)
• What is a Grievance Form? - English(PDF, 18KB)
• What is a Grievance Form? - Spanish(PDF, 14KB)
• Grievance Form - English(PDF, 54KB)
• Grievance Form - Spanish(PDF, 72KB)
• What is an Appeal Form? - English(PDF, 53KB)
• What is an Appeal Form? - Spanish(PDF, 19KB)
• Appeal Form - English(PDF, 61KB)
• Appeal Form - Spanish(PDF, 76KB)

Additional Information and Resources

• Member Educational Resources: Patient Access Application Programming Interface (API) - English(PDF, 195KB)
• Member Educational Resources: Patient Access Application Programming Interface (API) -Spanish(PDF, 197KB)
• myHealthPointe Patient Portal Privacy and Security Policy(PDF, 230KB)
• Patient Access Provider Directory API(PDF, 2MB)
• myHealthPointe - Quick Start Guide(PDF, 174KB)
• Medi-Cal Provider Directory (Spanish)(PDF, 646KB)

National Institute on Drug Abuse (NIDA): A division of the National Institute of Health (NIH) with free information and resources related to substances, effects of substances on individuals and scientific research articles related to substance use. Has a section specifically for teens and parents.

Substance Abuse and Mental Health Services Administration (SAMHSA): Federal agency designed to provide substance use and mental health service information to the public and professionals within the field. Has free information and resources regarding issues related to both substance use disorders and mental health.

Find a Local Community Support Meeting

• Alcoholics Anonymous (AA): Traditional 12-step program for individuals with problem alcohol use.
• Narcotics Anonymous (NA): Traditional 12-step program for individuals with problem narcotic use.
• Gamblers Anonymous (GA): Traditional 12-step program for individuals with problem gambling.
• Al-Anon/Al-Ateen: Support for family members and friends who are concerned about a loved one's substance use.
• SMART Recovery: A science-based support group for individuals with problematic substance use
• Refuge Recovery: A Buddhist based support group for individuals with problematic substance use
• Celebrate Recovery: A Christian based support group for individuals with problematic substance use
• Nar-Anon Family Groups: A 12-Step Program for Family & Friends of Addicts

There are many other free online and in-person community resources and support. Keep searching until you find one that fits for you.