VACATION HOME RENTAL & RANCH MARKETING COMPLAINTS HOTLINE

Published on July 02, 2024

EL DORADO COUNTY LAUNCHES NEW HOTLINE NUMBER FOR VACATION HOME RENTAL AND RANCH MARKETING COMPLAINTS

(PLACERVILLE, CA) – 

Residents and visitors have a new hotline number (530) 573-7999 and email address VHREnforcement@edcgov.us to report Vacation Home Rental (VHR) and Ranch Marketing issues. These new tools are now the preferred way for the public to file anonymous complaints about VHR or Ranch Marketing properties.

El Dorado County Code Enforcement regulates the VHR and Ranch Marketing programs for all areas outside of the incorporated cities of Placerville and South Lake Tahoe. Vacation Home Rentals are whole houses in neighborhoods rented for less than 30-days. Ranch Marketing is a commercial activity held on agricultural land. For example, many of the Apple Hill businesses fall within the Ranch Marketing program. 

These programs receive complaints related to noise, trash, parking and, events. This phone number will record a voicemail and immediately dispatch it to the on-duty code enforcement officer. That officer will respond to the complainant and contact the responsible party to resolve the issue. The County hopes that a quicker response by Code Enforcement will help mitigate the impacts of VHRs and Ranch Marketing properties on their communities.

Melanie Shasha, El Dorado County VHR Program Lead, “By implementing our new hotline and email address, The public will now have near real-time communication to our VHR and Ranch Marketing code enforcement team, leading to improved neighborhood compatibility between our locals and visitors,” said Melanie Shasha, El Dorado County senior planner and VHR program lead.

The new hotline and email are currently effective. 

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